Refund Policy
We offer a 30 day return or exchange policy. If 30 days have passed since receiving your item, unfortunately we cannot issue a refund or exchange.
Item must be in the same condition that was received and in original packaging.
To initiate a return or exchange, you must provide a receipt or proof of purchase.
Buyer is responsible for all shipping costs for both returns and exchanges.
Refunds
Once return has been received and inspected, we will notify you by email. We will also notify if your return/exchange has been accepted or rejected. If approved, your refund will be processed and your account will be credited automatically to your original payment method. Please allow 5-10 business days for credit to appear.
Late or Missing Refunds
First, check your bank account again.
If you're still waiting, contact your credit card company or with your bank (or paypal), as it can take time for a refund to be posted.
If you've still not received your refund, contact us at designedbyrosieonline@gmail.com
Exchanges
We will only allow exchanges if item(s) are defective or damaged. We will only allow exchanges for the same product. If item is sold out, we will notify you and you may exchange for an item of equal value or we can issue a refund. If you need to exchange your item, email us at designedbyrosieonline@gmail.com
Shipping
To return your product, mail to:
Rosie McCoy
308 Proctor Dr
Columbia, MO 65202
You will be responsible for all shipping costs. Shipping costs are non-refundable.
For exchanges, depending on where you live, it may take time to receive your new item. Keep an eye on tracking information provided.
If you're returning an item that costs over $25, please consider using a trackable shipping method as once item is in the postal system, it is out of either of our hands. We cannot guarantee that your returned item will reach us. Tracking makes it possible and easier to communicate with the postal service used.
Local Deliveries
If you opted for a local delivery and need to exchange or are eligible for a refund, please email designedbyrosieonline@gmail.com